Support Center
Get answers to common questions or reach out to our support team.
To Get Help Fast, Include:
- •Your account email address (login email)
- •Incident ID or request ID (if applicable)
- •Timestamp when the issue occurred
- •Clear description of what happened
- •Screenshot (if applicable)
Typical response time: Within 1 business day. This is not a guarantee, but our goal.
Phone and live chat are not part of the current pilot support channel. Use email above.
Note: support@clearhousehq.com is the primary pilot inbox. If any secondary alias fails, use support@clearhousehq.com.
Frequently Asked Questions
What is ClearHouseHQ?
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ClearHouseHQ is a property-defense legal-ops platform for organizing incident records, evidence, and attorney-ready bundle outputs.
Which geography is supported right now?
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Current paid pilot operations are Illinois-first.
Is this a subscription?
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No. Pilot pricing is one-time per incident.
When does the delivery clock start?
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The delivery clock starts after required inputs are complete (incident intake plus required evidence), not at payment time.
How do I upload evidence?
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Open your incident detail page, use the evidence upload section, and upload the supporting files tied to that incident.
What file types are supported?
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Supported uploads include PDF, JPG, JPEG, PNG, DOC, DOCX, and TXT.
How does court bundle generation work?
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From the incident detail page, choose Generate Court Bundle to compile your incident details and evidence into the current handoff package output.
How do I download a generated bundle?
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Once your court bundle is generated, click the "Download Court Bundle" button in the Court Bundle section.
What if I need support outside Illinois?
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Current paid pilot operations are Illinois-first. Contact support@clearhousehq.com so we can confirm current availability before you proceed.
Can I share incident context with an attorney or collaborator?
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Yes. Secure share-link flow supports external collaborator review and updates.
How do I contact support?
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Use support@clearhousehq.com for pilot support questions. This is the primary pilot support channel.
What should I include in a support request?
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Include account email, incident ID when available, timestamp of the issue, and a short description of what happened.
How quickly does support respond?
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Support aims to respond within one business day for pilot requests.
Is my data protected in transit and at rest?
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Yes. Standard transport and storage protections are applied to incident and account data.
Is this legal advice or legal representation?
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No. ClearHouseHQ is a document-preparation and workflow platform, not a law firm. It is not legal advice or legal representation.
Is this legal advice?
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No. ClearHouseHQ is a documentation and compliance-flagging tool, not a law firm. It organizes your records, flags known Illinois procedural requirements, and produces attorney-ready output. For legal strategy and representation, consult a licensed Illinois attorney.
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